Privacy Policy

Last updated: January 12th, 2026

Coast Mountain Collective, doing business as UnParallel Canada ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information across our digital tools, including but not limited to our websites, mobile applications, plugins, Shopify stores and Shopify apps, integrations, and related online services (collectively, the "Services").

This policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and, where applicable, international privacy frameworks.

1. Information We Collect

We may collect the following categories of information depending on how you interact with our Services:

a) Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Account login credentials

  • Order and transaction details

  • Customer support communications

b) Payment Information

Payment details are processed securely by third-party payment processors (such as Shopify Payments or other gateways). We do not store full credit card numbers on our servers.

c) Technical & Usage Information

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited, features used, and interaction data

  • Referring URLs

  • Date and time of access

d) Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Operate and improve our Services

  • Remember user preferences

  • Analyze traffic and usage trends

  • Support marketing and advertising efforts

You can manage or disable cookies through your browser settings, though some features may not function properly as a result.

2. How We Use Information

We use collected information to:

  • Provide, operate, and maintain our Services

  • Process orders, payments, and returns

  • Communicate with you about purchases, updates, and promotions

  • Provide customer support

  • Improve functionality, performance, and user experience

  • Monitor and prevent fraud, abuse, and security incidents

  • Comply with legal and regulatory obligations

3. Sharing & Disclosure of Information

We may share personal information only as necessary, including with:

a) Service Providers

Third-party vendors who help us operate our Services, such as:

  • E-commerce platforms (e.g., Shopify)

  • Payment processors

  • Shipping and logistics providers

  • Analytics and marketing platforms

  • Hosting and cloud service providers

These providers are authorized to use personal information only as required to perform services on our behalf.

b) Business Transfers

If we are involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

c) Legal Requirements

We may disclose information if required to do so by law or if we believe disclosure is necessary to:

  • Comply with legal obligations

  • Protect our rights, property, or safety

  • Prevent fraud or security issues

4. Shopify & Third-Party Platforms

Our Services may be hosted on or integrated with third-party platforms such as Shopify. These platforms collect, use, and protect your information according to their own privacy policies. We encourage you to review those policies directly.

Our Shopify apps, plugins, and integrations only access data necessary to provide their intended functionality.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.

7. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent (subject to legal or contractual restrictions)

  • Request deletion of personal information, where applicable

To exercise these rights, please contact us using the information below.

8. International Data Transfers

Your information may be stored or processed outside your province, territory, or country, including in the United States or other jurisdictions where our service providers operate. These jurisdictions may have different data protection laws than your own.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our Services with an updated "Last updated" date. Continued use of the Services constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Coast Mountain Collective (DBA UnParallel Canada)
Email: info@unparallelsports.ca
Website: https://unparallelsports.ca

This Privacy Policy applies to all digital properties and tools operated by Coast Mountain Collective, including websites, mobile apps, plugins, Shopify stores, Shopify apps, and related services.