Your climbing shoes carry your hardest sessions, your proudest sends, your biggest leaps. When the rubber inevitably wears down, it shouldn’t mean the end of their story.
UnParallel reUP Program
Why reUP your shoes?
Our repair program keeps gear in use longer, reduces waste, and ensures your favourite shoes stay part of your journey for as many seasons as possible.
Whether it’s a full resole or a mid-life tune-up, expert craftspeople can bring your UnParallel shoes back to peak performance.
Reduce Waste
Keep waste out of the landfill by giving your shoes a new life.
Maintain Comfort
Skip the pain of breaking in new shoes again.
Support Local
Our official partners are locally and climber-owned.
How to get your shoes repaired
- Complete our reUP repair form here through our partner West Coast Resoles.
- Drop off your shoes at any reUP drop box, or mail them into West Coast Resoles.
- Once your shoes have been repaired you will receive an invoice in your email.
- Upon payment, your shoes will be sent back to you, ready for a new life!
Frequently asked questions
Where are the reUP drop boxes?
We've partnered with West Coast Resoles to host reUP drop boxes at the following locations:
- BoulderHouse Victoria
- Romper Room Nanaimo
- WIP Nanaimo
- WIP Courtenay
- Ground Up Squamish
- Hive Vancouver
- Hive North Shore
- Hive Surrey
- Hive Port Coquitlam
- Project Cloverdale
- Base5 Coquitlam
- Base5 North Vancouver
- Gneiss OG Banks Kelowna
- Bolder Community Calgary
- Hive Winnipeg
What is the cost of this program?
1/2 Sole: $75
1/2 Sole w/ Rands: $110
Harder /Softer Midsole: $20
Hole Repair: $10 - $30
Velcro / Laces: $5 - $20
Decrease Shoe Size (1/2 EU): $5 / shoe
Shoe Deodorizing / Sterilization: $10
How long does it take?
To ensure quality, our turnaround time is currently 2-4 weeks after your shoes have been delivered to West Coast Resoles. Drop boxes are picked up every 1-2 weeks.
What kind of rubber is used?
Genuine and original UnParallel rubber will be used for your repair.
Can everything be repaired?
Thin soles quickly progress to thin spots in your rand which quickly progress to holes as your rubber wears through - sometimes bad enough to create holes in your shoes which in the worst of cases can not be repaired without compromising the fit and integrity of your shoe.
If you want to maximize the life of your shoe and save yourself some money, send them in before you start wearing through the rand rubber.
Many factors can impact whether your rand will need to be replaced. Climbing, rock, and shoe style play a role. Nonetheless, we fix holes and replace rands. The vast majority of shoes we see require the rand to be replaced. Sometimes damage is not visible until we begin the repair process and so we reserve the right to make a final decision unless you specify that you would like to be checked in with. Our goal is to return your shoes in the best shape possible.